This page sets out the terms and conditions (the “Terms”) for booking and purchasing the services online.  Please read these Terms carefully before booking with us If you agree and accept our Terms, at the time of booking/purchase you will be asked to check a box to confirm that you do so. 

Within these Terms “TNC”, “we” or “us” or “our” means The Life Cycle Therapy Company Ltd t/a The Nest Club (company number: 11478832) and “you” and “your” means you, our client or potential client who is booking a place on one of our courses or events or purchasing one of our Partner’s products or services.

Liability Waiver

This waiver of liability includes any risk of attending therapy sessions at The Nest Club, engaging in virtual sessions, coaching or attending any events, workshops or other services.

Clients using The Nest Club services should understand that these services are not offered as a substitute for clinical mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions and that the therapist/coach is not acting as a medical professional. Clients will understand and agree that they are fully responsible for their own well-being during their coaching and therapy sessions, and subsequently, including their choices and decisions.

Only practitioners working with you will see your notes. This will always be done in a confidential way respecting the privacy and integrity of our clients. The only exception to this is where there is an overriding welfare need that may require further discussions with key members of the team. In these circumstances details will be shared on a need to know basis and the sharing of information will be for clinical needs and will itself be recorded within your notes. Clients will also understand that what is discussed and any interventions made by the Therapist/Coach are solely for the purpose of aiding the client in achieving their defined goals or to improve or enhance their mental well being or mental maintenance. The client will be able to give informed consent, and hereby give such consent to their therapist/coach to assist them in achieving such goals.

Clients will be receiving therapy in accordance with UK law and any contractual disputes will be subject to UK laws. We will require the contact details of a GP in your own country together with the contact details of somebody we can contact in an emergency. As UK therapists, we are required to work within the ethical requirements of a relevant body (UKCP, BACP, HCPC etc.) and to hold relevant Professional or Public Liability Insurance. For all international clients all therapy and counselling services are undertaken in accordance with the laws of the practitioner’s own country and any disputes will be subject to that country’s law. 

CANCELLATION POLICY

Cancelled Sessions

We like to be fair and it’s fair to say that sometimes things happen which mean you can’t attend the session. For cancellations made with more than 24 hours notice, there will be no charge. If you cancel or miss a session with less than 24 hours notice, you will be charged for the session. It is possible to message your therapist regarding rescheduling the session if more than 24 hours notice is given.

Late / Missed Sessions

Please contact your therapist if you are going to be late for your session. Each session will finish at the session finish time due to our therapists having sessions with other clients that need to start on time. If you are more than 15 minutes late and there has been no contact, we will assume you are not coming and will consider that a same day cancellation.

Therapist right to cancel the session

The therapist will not complete sessions if you show signs of being intoxicated or unable to fully engage due to substance use. They will not continue sessions if you present threatening or inappropriate behaviour. This will count as a same day cancellation.

Virtual Sessions

We will, where possible, make allowances for technical problems. Your therapist will contact you before the session is due to start and if you are unavailable will try again a few minutes later. If we are unable to deliver due to technical issues our end we will do our best to reschedule the session for you.

Holiday time / Breaks

We ask that both client and therapist give as much notice as possible regarding holiday time and breaks and communicate and diarise this directly.

ETHICAL FRAMEWORK AND CODE OF CONDUCT

Professional Status

At The Nest Club, we are able to offer access to therapy to more people by offering different levels of therapist based on qualification and experience; qualified accredited therapists as well as trainee therapists.

All our fully qualified therapists have had extensive training and are registered/accredited with professional bodies such as the BACP, UKCP, HCPC, NCS or other. All have done a significant number of therapy hours working with clients from different backgrounds, ethnicities, age groups and professions.

Our trainee therapists are selected from university programmes that offer the best training out there. They are required to be members of at least one of the professional bodies mentioned about and have already completed a significant number of client therapy hours.

All therapists will be receiving regular clinical supervision and be compliant with all the practice and legal requirements of their professional and accrediting bodies. This means they will discuss their caseload with an experienced supervisor in complete confidence. We work with some of the most experienced and renowned supervisors in the world of mental health.

Confidentiality

Confidentiality is an integral part of therapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety and trust in our services. Our therapy services operate in a confidential way in order to encourage the client to be as open and honest as possible. During the process personal experiences and sensitive information is often disclosed. It is very important, therefore, that the client has trust in us and in our therapists and coaches and knows that anything they disclose remains confidential.

All accrediting therapeutic bodies require that therapists offer the highest possible levels of confidentiality in order to respect the client’s privacy and create the trust necessary for the therapeutic process to be a positive experience.

In exceptional circumstances, the therapist may take the decision to break confidentiality, with or without the client’s consent if necessary where, in his/her professional judgment there is a risk of a client harming themselves or being harmed; there is a risk of another person being harmed or if there is a legal requirement to do so. In such circumstances, the therapist will always seek to obtain the client’s consent prior to a disclosure.

Client Records and Sensitive Personal Data

Therapists are responsible for their own client notes and will ensure complete confidentiality. Therapists will comply with all the legal obligations of the General Data Protection Regulations (GDPR May 2018).

All therapists are required to ensure that client information is stored securely and separate from personal data forms. We have Data Protection Procedures that give a comprehensive overview of how we meet Data Protection Laws.

Code of Ethics

We will treat service users, colleagues, freelance contractors and company representatives as individuals, respecting their right to privacy and dignity. We will:

• Make sure we have consent from clients before providing a service

• Challenge discrimination

• Maintain appropriate boundaries

• Ensure lines of communication are always open

• Be polite and considerate

• Listen and take into account any feedback given and be open and transparent in all we do and set out to achieve

• Provide information when requested in a timely and understandable way

• Work collaboratively with partners, colleagues and freelance contractors

• Practice only in the areas in which we have appropriate knowledge, skills and experience

• Continue our professional development as necessary

• Keep updated with new laws and regulations to ensure compliancy and prudency

• Respect confidentiality and ensure we work to General Data Protection Regulations (May 2018)

• Deal with Complaints, Comments and Compliments as appropriate

• Will always maintain professional boundaries and act in a honest and non-judgemental way

• We follow the ethical and professional standards of any body a therapist is regulated by

Complaints

If you would like to make a complaint about the service, we would encourage you to send a message to hello@thenestclub.co.uk so that someone in the team can contact you to discuss any concerns. We would love to hear what you like and don’t like so much anyway, so feel free to reach out to us on the above email at any point.

Eligibility and Accessibility of the Service

We are unable to help with acute or suicidal crises; if a client is suicidal they should be encouraged to contact the emergency services. They may also contact www.samaritans.org or telephone them on 116 123 (UK). If for whatever reason during the work, the therapist feels they cannot offer the support a client needs, we will try to suggest alternative options. Our work is carried out with every client’s wellbeing being front and centre.

Website – Disclaimer and Liability

The content of this website is intended for information only. Whilst utmost care has been taken in the writing of information presented we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

The Nest Club holds no liability if connection with the website becomes unavailable. We do not accept any liability for any injury, loss, costs, damage or false information given either with regard to our own services or any other external contacts or websites. We hold no responsibility for a user’s telephone, computer system, tablet, software data or technical difficulty occurring in connection with this website or our Skype or other Services. We hold no responsibility for any computer viruses or corruption to an individual client’s computer or device.

Cookies

This policy was last updated in Dec 2024. This website (https://www.thenestclub.co.uk) uses cookies to track users’ interactions on the website and improve functionality as outlined below. You are advised to read this policy carefully. If you do not accept these terms, please do not use the website.

Where we manage personal data, we identify as a Data Controller and recognise and act on our obligations under data protection law applicable in the UK. We are registered with the Information Commissioner’s Office (ICO), registration number ZB745703

You can contact us in relation to data protection matters by email to hello@thenestclub.co.uk