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FAQs

Got questions? You’re in the right place.
Here you’ll find everything you need to know about how therapy works at The Nest Club, what to expect, and how to get started.
General Therapy FAQs

The Nest Club is a specialist counselling service for individuals, couples and families navigating life’s turning points and the emotional impact that comes with them. We support people through fertility journeys, pregnancy, parenthood and relationship changes. We also work with anxiety, depression, stress, burnout, trauma, loss, identity shifts and the quiet overwhelm that can build during any stage of life. It’s a safe, steady space to think, feel and process whether you’re in the middle of a major life change or simply not feeling like yourself.

The Nest Club is for adults, couples and families who want thoughtful, professional support. You might be trying to conceive, adjusting to new parenthood, struggling in your relationship, navigating separation or blended family life. Or you may be experiencing anxiety, low mood, chronic stress, past trauma resurfacing, or a general sense of being stuck. If something feels heavy, confusing or hard to manage alone, therapy can help.

Therapy offers you a dedicated, confidential space to speak openly about what you’re carrying, whether that’s anxiety, low mood, relationship strain, trauma, grief, fertility challenges, parenting overwhelm or simply a sense that something isn’t quite right. At The Nest Club, the work isn’t about quick fixes, it’s about helping you make sense of your experience. As you begin to name and explore what’s happening beneath the surface, patterns become clearer. Emotions that once felt chaotic can start to feel understandable. Choices become more conscious.

For couples and families, therapy can help untangle communication, rebuild trust, and create space to hear one another differently, especially during life’s big transitions. Psychological therapy has been shown to be highly effective in treating many mental health difficulties, including anxiety and depression. Research suggests that, for many people, it can be as effective as medication, with longer-lasting benefits because it addresses underlying patterns as well as symptoms. Above all, therapy offers something steady - a safe, containing relationship in which change becomes possible.

Fees vary depending on whether you are booking individual, couples or family therapy. Individual sessions (50 mins) £70, Couples sessions (60 mins) £90 Family sessions (60 mins) £120 and we offer a low fee service with sessions starting at £40. We are transparent about pricing and will outline everything clearly before you begin. There are no hidden costs and no long-term tie-ins, you decide how long you’d like to continue. Our aim is to provide really good therapy that is accessible, flexible and straightforward to arrange. If you are interested in your organisation or the company you work for funding therapy, please drop us a line at hello@thenestclub.co.uk

Booking is simple. You can book via the website www.thenestclub.co.uk and therapists offer a free initial call if you'd like to check the fit before you book a session. We aim to offer appointments within 48 hours where availability allows. There are no waiting lists and no long assessment processes before you begin. Your therapist will conduct a full assessment in the first session.

It’s one of the most frequently asked questions and one of the most difficult to answer. We work with clients as individuals and couples short term and long term and the number of sessions needed will depend on so many factors it’s difficult to say up front. More often than not, as the work progresses, it will become clear when you feel like you are in a better place and time for you and your therapist to work towards an ending. There is no minimum commitment — therapy moves at your pace.

You can secure a regular weekly or multiple sessions here. There’s no minimum commitment and no long-term tie-in — therapy moves at your pace. Each session is 50 minutes (a therapeutic hour). Meeting at the same day and time each week or fortnight helps create stability and trust. Consistency allows the work to deepen, patterns to become clearer, and progress to build steadily over time. Regular sessions are linked to better outcomes, particularly when working with anxiety, depression, trauma or relationship difficulties.

All sessions take place online, allowing you to access support from anywhere. Online therapy makes it easier to fit support around work, family life and recovery periods, particularly during fertility treatment, pregnancy or the early years of parenting. All you need is a private space and a stable connection. 

It is possible to contact your therapist by email if you want to cancel or change a session (you will find their email in the booking confirmation email). Other than that contact between you and your therapist between sessions is discouraged. If you feel you need urgent help contact www.samaritans.org or 116 123 (UK) or call A&E

If you need to cancel or reschedule, you can log in to your account via our website or app and manage your booking directly. If you cancel with at least 48 hours’ notice, your account will be credited in full. This credit can be used towards your next session. Cancellations made with less than 48 hours’ notice are not credited. If you would prefer a refund instead of keeping the credit on your account, please email info@thenestclub.co.uk and we’ll arrange this for you.

All therapy sessions are confidential and trust is of paramount importance to the therapist/client relationship. We adhere strictly to the ethical framework of the BACP and each therapist will be fully versed on understanding safely and risk. As is standard in a therapy contract there might be certain circumstances where the therapist may have to consider breaking a client’s confidence for their own safety if for example there is a risk of harm to the client or another. All therapists discuss their caseload in the confidential setting of supervision. The Nest Club exists to be a secure, containing space, for the big transitions, the quiet struggles, and everything in between.

One account can be used to book and manage the sessions. However, we ask both partners / all family members to be present when reviewing terms and client contract and the assessment will be carried out in the first session. 

You can read each therapist’s profile on our website to get a sense of their approach and areas of specialism. If you’re unsure, you’re welcome to contact us at info@thenestclub.co.uk and we can help guide you. The first session is also a space to see whether the fit feels right. Feeling safe and understood matters.

For therapy to be effective, consistency is important and it has been proven that the therapeutic relationship itself has a significant impact on outcomes. We usually recommend working with the same therapist so that trust and understanding can develop over time. If you feel the fit isn’t right, we can support you in finding a different therapist within The Nest Club. 

Please check your spam or junk folder first, as automated emails can sometimes be filtered. You can also log in to your account via the website or app to check your booking details directly. Pleae note that unticking all communications boxes disables booking confirmation emails, please ensure you leave this box checked. If you’re still unsure, contact info@thenestclub.co.uk and we’ll help resolve it.

Some employers offer funding for therapy. If you think your organisation may be open to supporting your sessions, we’re happy to have that conversation and explore what might be possible. You can reach us at info@thenestclub.co.uk, and we can provide any information your employer may need.

Couple's Therapy FAQs

Couples counselling can help with communication difficulties, recurring arguments, loss of intimacy, trust issues, infidelity, parenting stress, fertility journeys, separation decisions and major life transitions. It can also support you if anxiety, depression, trauma or work stress are affecting the relationship. Sometimes couples come in crisis. Sometimes they come because something feels distant or stuck. Therapy offers a structured, supportive space to understand what’s happening beneath the surface and to find a way forward.

Couples sessions are attended together, as the work focuses on the dynamic between you. If you are in different locations then attending together via separate video call is fine and works well.

No. The therapist’s role is not to judge or decide who is right. Their role is to understand the relationship system — the patterns, wounds and misunderstandings that keep you stuck. Couples therapy works best when both partners feel heard and respected. The aim is balance, not blame.

It’s very common for couples to arrive in different places emotionally and to want different things or very often unsure of what they want. Therapy can provide a calm space to explore uncertainty honestly and respectfully. Sometimes the work strengthens the relationship. Sometimes it helps couples separate more thoughtfully. The goal isn’t to force an outcome — it’s to support clarity.

The transition to parenthood can place enormous strain on even the strongest relationships. Sleep deprivation, loss of intimacy, identity shifts, unequal workloads and unresolved tensions often surface during this time. Couples therapy can help you reconnect, communicate more effectively and navigate the practical and emotional adjustments of early parenthood.

That’s completely understandable. Starting therapy can feel exposing, especially if there’s conflict or hurt involved. The first session is paced carefully. There’s no pressure to share everything immediately. Often, simply having a structured, supported conversation can feel relieving. Therapy moves at a pace that feels manageable for both of you.

Family Therapy FAQs

Family counselling can help when communication has broken down, conflict is high, or one person’s difficulty is affecting everyone. We support families navigating parenting challenges, adolescence, blended family adjustments, separation, fertility journeys, new babies, grief, trauma, anxiety and major life transitions. The focus isn’t on blaming one person. It’s on understanding the family system — how everyone influences and impacts one another and finding healthier ways to relate.

Family counselling at The Nest Club is for adults within the family system. This may include parents, step-parents, partners, or other key adult caregivers as well as adult children. We do not currently offer therapy directly to children or young people under 18. In many cases, working with the adults in the family creates meaningful change for the wider system. We’ll think carefully with you about who it feels most helpful to include.

That’s very common. Family work can still begin with those who are willing to engage. When one part of a system shifts, it often influences the whole. There is no pressure. Change works best when it feels voluntary and everyone is actively involved.

Yes. Families often seek support during periods of change - fertility treatment, becoming parents, separation, illness, relocation, grief or evolving roles within the household. Transitions can unsettle routines and expectations. Counselling offers a steady space to navigate those shifts with more understanding and less reactivity.

No. Some families come when things feel acute. Others come earlier, when they notice patterns forming and want to address them before they escalate or to try to resolve old stuff. You don’t need to wait for crisis. If something feels strained or difficult to talk about at home, counselling can provide a structured, supportive space to work through it.

Questions not answered here?

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The Nest Club is an organisational member of the British Association of Counselling and Psychotherapy (BACP).
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